FAQ

Questions, answered

The things people ask us most. Prices and details that depend on your country are on the pricing section, shown in your own currency.

Getting started

What is Graypie?

Graypie is one app for running a business: point of sale, inventory, customers, accounting, a website and an online store, and your team. It works on a phone, a tablet or a computer, in many countries.

Plans and billing

How much does Graypie cost?

Graypie has Free, Starter, Growth and Scale plans, priced in your own currency where we have local pricing. The pricing section shows the prices for your country, and you can try a paid plan free for a limited time before you choose.

Do I need a card to start?

No. You can start on the Free plan, or try a paid plan free for a limited time, without adding a payment card. You only pay when you choose a paid plan.

Countries and currencies

Is Graypie available in my country?

Graypie is built for businesses everywhere. When you sign up you choose your country and Graypie sets your currency, tax label, time zone and common payment methods. Ask in the chat if you want to check a specific country.

Features

Can I use Graypie on a phone, or when my connection drops?

Yes. Graypie works in the browser on phones, tablets and computers with the same account. The register is built to keep working when your connection drops and to catch up when you are back online.

Can my team have their own logins?

Yes. Invite each person with a link, and choose what their role can see and do: a cashier can sell without seeing your reports, for example. The number of team members depends on your plan.

Can I import my products and customers?

Yes. Upload a spreadsheet of products, customers, suppliers or expenses; Graypie matches your columns, shows what it will do before it does it, and lets you undo an import. You can export your data whenever you like.

Can I build a website or an online store?

Yes. Graypie Studio builds a website from your business details and a template, and the online store sells the same products you ring up in the shop, so stock stays in step. How many websites you can have depends on your plan.

Security and privacy

How do I sign in, and is it safe?

You sign in with your phone number and a one-time code, and nobody at Graypie will ever ask you for that code. Some accounts also confirm an email address once.

Can I delete my account and my data?

Yes. The business owner can delete the account from the profile menu. Deletion starts a grace period, after which the data is removed for good. Chats with us are read by our team to help you, and card numbers and codes are removed before a message is stored.

Support

How do I get help?

Use the chat on this site: our assistant answers straight away, and a member of our support team joins when you need a person. You can also write to us and we will reply by email.

Still have a question?

or write to us.